Where your data is stored
Village Hall Hub runs on servers located in a data centre in the United Kingdom. Your bookings, hirers, invoices and documents do not leave the UK in the normal course of running the service.
Encryption
Every connection to Village Hall Hub is encrypted in transit using HTTPS (TLS) - the same protection your bank uses. Especially sensitive fields, such as your bank account details for invoices, are additionally encrypted at rest inside the database, so they are unreadable even to someone with a copy of the raw data.
Backups
The database is backed up automatically, so your records can be restored if something goes wrong with the server. Backups are kept securely and rotated.
Who can see your hall's data
Each hall's data is separated from every other hall's - your committee can only ever see your own venue. Within your hall, you control who sees what through team member roles: a trustee can view compliance and reports without being able to edit bookings; a read-only member can look but change nothing. Village Hall Hub staff access accounts only to provide support you have asked for, or to fix a fault.
Passwords and signing in
Passwords are stored using strong one-way hashing - nobody, including us, can read them. Two-factor authentication is available for every account under Settings, and we recommend committee members switch it on.
UK GDPR
Village Hall Hub is built for UK charities and community groups and operates under UK GDPR. The product itself helps your hall meet its own obligations, with a GDPR dashboard, consent records, data subject request tracking and a privacy notice generator.
Your data is yours
If you ever decide to leave, your records belong to your hall, not to us. You can export invoices, payments and income summaries as spreadsheets at any time, and we will help you take a full copy of your data with you.
Got a question we haven't answered - or does your committee need something in writing? Email hello@villagehallhub.co.uk and we will reply personally.