Everything we have changed, and when

Fix 24 August 2026

If your hall is on a trial and we do not have a card for you, the billing page now says so plainly: the date your trial ends, what happens when it does, and a button to add a card.

It used to say you were subscribed to your plan and leave it at that, which was true but not the whole truth - without a card nothing is taken and the plan simply stops on the trial end date. One hall wrote in asking how to pay us, and they were quite right that there was no obvious way to.

You can also move between monthly and annual now. If your hall was put on one at sign-up, the other used to show as your current plan and could not be chosen - so there was no way to change your mind. The button now says which one it would move you to.

Cards are handled entirely by Stripe. We never see or store them.

Thanks to Gwernymynydd Village Centre for asking the question.

Fix 24 August 2026

If you went looking for your key safe code under Booking Settings this morning and could not find it, you were not imagining it. A change earlier in the day removed that whole section from the page by mistake. Nothing was lost - your code, the number of days before a booking and your note about where the safe is were all still saved, and the emails carried on going out exactly as before - but there was no way to see or change any of it for a few hours.

It is back, and there are now tests that check every section of that page is present, so a section cannot quietly disappear again.

Thanks to Whatfield Village Hall for spotting it and saying so.

Fix 23 August 2026

All three came from one hall using it properly for an afternoon, and all three had the same fault: something looked as though it had worked when it had not.

Extending a repeat booking by opening it and changing the last date saved the date but did not add the sessions, so the diary carried on stopping where it did before. It adds them now, and tells you how many. There is still the quicker way from the bookings list if you prefer it.

Adding a hirer no longer emails them their portal link on its own. There is a tick box on the last step of adding one, and it starts turned off - because adding somebody while you work out whether you can even take the booking is not the same as inviting them, and an email that has gone cannot be brought back. You can still send it any time from their record.

The document store now stores documents. Files were being uploaded and then quietly dropped, so every document saved with a title, a category and nothing attached - which is why some appeared not to arrive and why none of them could be opened. Anything filed before today will need uploading again, and I am sorry for that.

You can open them, too. There is an Open button on the list and the file itself on the document page, with its size, and documents keep the name you gave them rather than being renamed - so what you download is recognisable.

Thanks to Binfield Memorial Hall, who found all three and described them clearly enough to fix.

Fix 23 August 2026

The first hall to put this on its site sent back a list, and all of it is done.

Clicking an event, or the "See all events" button, gave visitors a browser error when the listing was embedded. Links now open in the page rather than inside the frame, which is what was wrong.

If your page already has its own "What is on" heading, ours no longer has to sit underneath it. And if you have your own events page you can point the button at it, or take the button off altogether. You will find these listed under Settings, Embed on Your Website.

The colours come from your brand colour under Settings, Branding, rather than ours, so an embed looks like the rest of your site.

One fix as well: ticking "Advertise this on our website" on a repeating booking and applying it to the later dates did not carry, so only the first date appeared. It does now.

Thanks to Hambridge and Westport Village Hall, who found every one of these within an hour.

Fix 19 August 2026

Two things reported within a day of the utilisation page going out, both of them ours.

**Hours available was too high.** It was being multiplied by the number of rooms you have, so a hall with three rooms setting the range to four Saturdays at fourteen hours saw 168 where it should have seen 56. Hours available now means what you would expect - the hours your doors are open - and does not change with how many rooms you have.

Hours hired has changed to match. Two rooms hired at the same time is one hour in which the hall was open and busy, not two, so overlapping bookings are counted once. That matters more than it sounds: the old way made a hall with three rooms look about a third as busy as it really is, which is the last thing you want in a grant application.

Your room by room table still shows each room its own hours, because that is where you look to see whether the smaller room is earning its keep.

**And it was slow enough to lock up.** Every figure on the page was fetching the same bookings over again - the headline, each breakdown, and the hirer table - and because the date and opening hours are live, every tick of a checkbox did the whole lot again. It now reads them once.

Our thanks to Binfield Memorial Hall, who checked the arithmetic against a month they had worked out by hand and told us the day after we shipped it.

Fix 18 August 2026

If you have a wide monitor you may have noticed a band of empty space down each side of every page, and found that the right-hand end of your bookings list ran off the edge so the three dots button could not be reached. Folding the menu down to icons did not help.

Those were the same fault. Every page was being held to a fixed width and centred, which left the empty margins, and the tables were held to that same width - so the widest ones overflowed however large your screen was, and folding the menu away only re-centred the same narrow column.

Pages now use the full width of your window. Your bookings, invoices and other wide lists have room to show every column, the buttons at the end of each row are where they should be, and the empty margins are gone.

Our thanks to Binfield Memorial Hall, who reported both halves of it.

Fix 18 August 2026

An invoice could sit in the Overpaid list having been paid exactly what it was for. A hall spent an afternoon going through a hirer's payments looking for money that had never been overpaid.

The cause was two figures disagreeing. The invoice screen adds up the payments behind it, but the Overpaid filter read a separate stored figure - and that figure was only being brought up to date when a payment was recorded, not when one was corrected or removed. So an invoice that had been amended down, with its payment corrected to match, was still carrying the old total underneath.

That now happens whichever way you change a payment: recording one, correcting one, deleting one, or deleting several at once, from the payments tab on the invoice or from your Payments list.

If you have an invoice showing as overpaid that you do not believe is, tell us and we will put the figure right for you - the fix stops it happening again but does not correct one that has already gone wrong.

Our thanks to Binfield Memorial Hall, who worked through it carefully enough to prove the invoice was correct and the list was wrong.

Fix 18 August 2026

Your documents area took PDFs, Word files and photographs, and quietly refused spreadsheets. A treasurer asked to put the hall's cashflow somewhere the trustees could read it, and simply could not - the file picker would not accept it and nothing said why.

Excel, CSV and OpenDocument files are accepted now, alongside everything that already worked. Up to 10MB, the same as any other document.

Anybody whose role lets them see your documents can open it, so a cashflow or a set of draft accounts can be shared with the trustees without emailing it round as an attachment.

Fix 16 August 2026

There were two boxes on your rooms and your rate cards called Half-day rate and Full-day rate. They saved what you typed and they showed it back to you, and no booking has ever been charged from them. If you filled them in, your bookings were still priced from the hourly rate.

That was our fault and it should never have been there. The boxes have gone.

What you typed into them has not been deleted, and no price you are charging today has changed. But it is worth ten minutes checking two places, not one.

**Your rooms.** Open Rooms and look at each. If a room had a day rate and no hourly rate, it had no working price at all and a booking in it would come to nothing. That room now shows all three price boxes empty, which is the honest answer, and tells you at a glance which still need a price.

**Your rate cards.** This is the one that is easier to miss. Open each rate card and look at the room prices inside it. A card set up for something priced by the day - an election, a wedding, an all-day fair - may have a day rate on it that has never charged anything, in which case that hire has quietly been billed by the hour instead. Nothing came to nothing, so you would have had no reason to notice; the bill was simply not the one you meant to send.

If a room or a card is genuinely priced as a flat fee rather than by the hour, the new fixed price setting is where it belongs. Do not simply copy an old full-day rate across without thinking: a fixed price is charged whatever the length of the booking, so a £100 day rate moved over would also charge £100 for a two hour hire. Move it across where the hire really is a fixed price whatever the hours - and leave it hourly where it is not.

If you are not sure what yours should be set to, reply to this email and we will go through them with you.

Fix 16 August 2026

If a hirer ever paid you more than an invoice was for, the extra was taken off the Outstanding total on your Reports page. It should never have been.

That is worse than an odd-looking number. A hall owed £60 by one hirer, with £40 overpaid by another, was told it was owed £20 - so £40 of real debt was hidden behind somebody else's overpayment, and a treasurer reading the report had no way of knowing. In one case the figure went below zero and showed as a minus.

It is fixed. Every invoice is now counted at nothing or more, never less, so Outstanding is what you are actually owed.

Money paid over the invoice amount is now shown separately, underneath, with a note saying what it is: a credit owed back to the hirer, not a debt cancelled. If nobody has overpaid you, you will not see it at all.

It is worth glancing at your Reports page if you have ever reconciled against it, because the total may have moved. It has moved to the correct figure.

Fix 15 August 2026

If you set up a repeating booking and ticked "this is a free booking", it saved the first session and then stopped with an error, and none of the repeats were created. You were left with one booking in the diary, no explanation worth reading, and no way to tell whether anything had saved at all.

That is fixed. A free hire repeats exactly like a charged one.

It was free bookings only, which is the unlucky part: a weekly service, a playgroup or a scout troop is precisely the sort of hire that repeats and precisely the sort that is often free, so this landed on the halls most likely to hit it. If you gave up on a repeating free booking in the last few weeks, it will work now.

Worth checking your diary if you did try: the first session may still be sitting there on its own without its repeats. Delete it and set it up again, and the whole series will appear.

Fix 13 August 2026

Every invoice said payment could be made "by BACS, cheque, or card", and the hirer portal had a Pay Now button, on a system that had no way to take a card at all. The button opened a page showing your bank details, which is not paying now, and any hirer who tried it will have wondered what they were missing.

Both now tell the truth. An invoice mentions a card only when your hall has actually connected one, and the portal button says "Pay now" when a card can be taken and "How to pay" when it cannot. Sorry - that wording had been there a while.